Warranty and Return
We stand behind every product we manufacture. If something goes wrong, we make it right — quickly and fairly.
Our Warranty
All MISS BEAUTY products are covered by a 12-month warranty against manufacturing defects from the date of shipment.
What Is Covered
Material defects that affect product function (e.g., loose ferrules on brushes, shedding bristles beyond normal tolerance).
Workmanship defects (e.g., broken spring mechanisms on claw clips, peeling paint or plating).
Non-functional electric hair tools (dryers, straighteners, curlers) due to internal component failure.
Damaged or missing items upon delivery.
What Is Not Covered
Normal wear and tear from regular use.
Damage caused by improper use, dropping, or exposure to water (for non-waterproof items).
Cosmetic variations within industry tolerance (slight color shade differences, minor surface texture variation).
Products altered or repaired by a third party.
Consumable items (blotting papers, single-use sponges) unless defective upon arrival.
Inspection Window
You have 7 calendar days from receipt of goods to inspect your shipment and report any issues.
All shipments are carefully packed and documented with photos before dispatch. We recommend you photograph the package condition upon arrival and record an unboxing video — this significantly speeds up any claim process.
How to Make a Claim
Step 1 — Contact your account manager within 7 days of delivery.
Step 2 — Provide clear photos or videos showing the defect or damage, plus your order/invoice number.
Step 3 — Our QC team reviews your claim within 2 business days.
Step 4 — Approved claims are resolved by one of the methods below.
Resolution Options
For defective products within warranty, you may choose:
Replacement — We manufacture and ship replacement units at our cost.
Credit Note — The value is deducted from your next order.
Refund — Partial or full refund based on the confirmed defect rate.
The resolution method is mutually agreed upon after claim review. We always aim for the solution that minimizes disruption to your business.
Order Errors
If we ship the wrong product, wrong quantity, or wrong customization:
Report within 7 days of delivery.
We will immediately arrange correct replacements at our expense.
You keep the incorrect items — no return shipping required.
Return Shipping
For approved warranty claims, return shipping is not required for most cases. We only request physical returns when the defect requires factory-side root cause analysis — and in those cases, we cover the return freight.
For buyer's remorse or change-of-mind returns (product is not defective):
Returns are not accepted for custom OEM/ODM products.
For standard stock items, returns may be accepted within 14 days at buyer's shipping cost, subject to a restocking fee.
Quality Dispute Rate Cap
Over thousands of shipments, our average quality dispute rate is below 0.5%. We share this not as a guarantee — every order is unique — but as a benchmark of our commitment. If your order exceeds our internal defect threshold, we initiate a root cause investigation at no cost to you.
A Note to Our B2B Partners
We understand that quality issues affect your brand reputation, not just your inventory. That is why we treat every claim with urgency — because your customer's trust is our business too.
Need to File a Claim?
Contact your account manager directly, or reach us at:
info@missbeautygroup.com
+86 134 1852 5071 (WhatsApp)
Please have your order number ready for faster processing.
