FAQ
Got questions? We have answers. If you do not find what you are looking for below, reach out anytime — we are happy to help.
Orders & MOQ
Q: What is your minimum order quantity (MOQ)?
A: Our standard MOQ is 500 pieces per design for most beauty and hair tools. Some categories like hair accessories and cosmetic bags can start from 500-1000 pieces. Contact us with your specific product interest and we will give you an exact number.
Q: Can I mix different products in one order?
A: Yes. You can mix different products, colors, or sizes within the same product category. The total quantity across all variations must meet the MOQ for that category.
Q: Do you accept small trial orders?
A: Absolutely. We encourage new clients to start with a small trial order to evaluate our quality before committing to larger volumes. Sample orders are welcome anytime.
Samples
Q: Do you provide samples?
A: Yes. We provide free existing stock samples — you only cover the shipping cost. For custom OEM samples, a sample fee applies, which is refundable against your bulk order.
Q: How long does sample production take?
A: Existing stock samples ship within 1-3 days. Custom OEM samples take 7-15 days depending on complexity — logo printing, custom color, or new mold development.
Q: Can I get a sample with my logo on it?
A: Yes. We can produce a pre-production sample with your logo, custom color, and packaging exactly as it will appear in mass production. This is the final quality reference before bulk manufacturing begins.
Customization & OEM/ODM
Q: What customization options do you offer?
A: We offer full customization: logo (screen printing, hot stamping, laser engraving, embossing), custom colors (bristle, handle, ferrule), custom shapes and sizes, custom packaging (box, pouch, display case, hang tag), and private labeling. If you need something not listed here, just ask.
Q: Can you develop a completely new product for my brand?
A: Yes. Our R&D team can develop new products from your concept, sketch, or reference sample. We handle design, mold development, material selection, and prototyping. Timeline and cost depend on complexity — contact us to discuss your idea.
Q: Who owns the mold?
A: If you pay for mold development, the mold belongs to you and we will not use it for other clients. If we develop the mold at our cost, it remains our property but we can sign an exclusivity agreement for your market or brand.
Pricing & Payment
Q: How do I get a price quote?
A: Send us your product requirements — product type, material preferences, quantity, customization details, and target market — via email or WhatsApp. We provide a detailed quotation within 24 hours.
Q: What payment methods do you accept?
A: T/T (bank wire transfer), Letter of Credit for large orders, PayPal for samples and small orders, Alibaba Trade Assurance, and Western Union for small payments. See our Payment Methods page for details.
Q: What currency can I pay in?
A: We accept USD, EUR, GBP, and AUD. All prices are quoted in USD by default. Your proforma invoice will state the exact currency and amount.
Q: Are there any hidden costs?
A: No. Your proforma invoice includes all itemized costs. The only additional costs are shipping, insurance, and any import duties in your country — all of which we discuss transparently before you commit.
Production & Quality
Q: How long does production take?
A: Standard OEM orders (up to 5,000 pieces) take 15-25 days. Larger orders or orders requiring new molds take 25-45 days. We provide a confirmed production timeline with every proforma invoice.
Q: How do you ensure quality?
A: We follow a three-stage QC system: incoming material inspection, in-process random sampling at every production stage, and final AQL random inspection before shipment. Third-party testing (SGS, Intertek) is available on request. Our factory is ISO 9001 certified.
Q: What if I receive defective products?
A: Our average defect rate is below 0.5%. If your order exceeds acceptable tolerance, we offer replacement, credit note, or refund. See our Warranty & Return Policy for full details.
Q: What certifications do your products have?
A: Our products comply with CE (EU), CA 65 (US), and RoHS standards. Additional certifications (REACH, ROHS, LFGB) for some items are available on request.
Shipping & Logistics
Q: What shipping methods do you offer?
A: Express courier (DHL/FedEx/UPS, 3-7 days), air freight (5-10 days), sea freight (15-35 days), and rail freight (15-25 days to Europe/Central Asia). We recommend the best option based on your order size and deadline.
Q: Can you ship to my country?
A: We ship to over 60 countries worldwide. If you are unsure about shipping to your location, send us your address and we will confirm availability and estimated transit time.
Q: Do you handle customs clearance?
A: Under FOB terms, you handle import customs clearance at destination. We provide all necessary export documents (commercial invoice, packing list, certificate of origin, and compliance certificates). Under DDP terms, we handle everything door-to-door including import duties.
Q: Can I use my own freight forwarder?
A: Yes. Under FOB or EXW terms, you are welcome to use your nominated freight forwarder. We will coordinate pickup and loading with them directly.
After-Sales
Q: Do you offer a warranty?
A: Yes. All products come with a 12-month warranty against manufacturing defects. See our Warranty & Return Policy page for full coverage details.
Q: What if my order arrives damaged?
A: Inspect your shipment within 7 days of delivery. Take photos of any damage and the outer packaging, then contact your account manager. We will arrange replacements at our cost.
Q: Can I reorder the same custom product later?
A: Yes. We keep your design files, mold, and specifications on file. Reorders are faster — typically 10-20 days for production since setup is already complete.
Partnership
Q: How do I become a distributor or exclusive agent?
A: We welcome distribution and agency partnerships in select markets. Contact us with your company profile, target market, and expected annual volume. We will discuss territory, exclusivity terms, and pricing.
Q: Do you attend trade shows?
A: Yes. We regularly exhibit at major industry events including Cosmoprof, Canton Fair, and regional beauty expos. Contact us for our current show schedule and booth location.
Q: Can I visit your factory?
A: Absolutely. We encourage factory visits — there is no better way to build trust. Contact us to schedule a visit. We are located in Dongguan, Guangdong, approximately 1 hour from Shenzhen, 1 hour from Hongkong and 1.5 hours from Guangzhou.
Still have questions?
We are here to help.
info@missbeautygroup.com
+86 134 1852 5071 (WhatsApp)
